If you buy as a consumer, you can normally cancel an online order from the time it is placed until 14 days after you receive it. Tell us by email within that period, then return the goods within a further 14 days.
How to cancel
Email health@kokoshungsan.co.uk with your name, order number, the items you wish to cancel and the date you received them. Wait for our return instructions before sending anything.
Return condition and costs
Keep products unopened, sealed and in resaleable condition. Sealed goods that are not suitable for return for health-protection or hygiene reasons cannot be returned after the seal is broken. For a change-of-mind return, you are responsible for the direct return cost. Use suitable packaging and obtain proof of postage.
Refunds
We refund eligible goods and the least expensive standard outbound delivery charge within 14 days after receiving the returned goods or acceptable evidence that they were sent back, using the original payment method. We may reduce a refund where handling beyond what is reasonably needed has reduced the goods’ value.
Faulty, damaged or incorrect goods
Email us promptly with the order number and photographs where helpful. We will provide an appropriate remedy and cover reasonable return costs where the goods are faulty, damaged, incorrect or misdescribed. Your statutory rights are not affected.
Model cancellation form
To: Kokoshungsan Ltd, 128 City Road, London EC1V 2NX, health@kokoshungsan.co.uk. I give notice that I cancel my contract for the sale of: [products]. Ordered on: [date]. Received on: [date]. Name: [name]. Address: [address]. Date: [date].
Trade orders made wholly or mainly for business purposes do not have the consumer change-of-mind right; contact us about faulty, damaged, incorrect or misdescribed trade goods.